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Testimonials

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56 testimonials

  • I would give Pavlli Dimo my highest praises and recommendations for services provided to our Gaggia Accademia Coffee machine. He is so knowledgeable and fair.

    Thank you so much, Pavlli, for your courteous, professional service. I appreciate the speed, efficiency and expertise with which you deal with customers and coffee machines. We can now sit and enjoy some beautiful espresso with our New Year’s Eve company after dinner. Thanks again, and should we need your services again, we will not hesitate to call.

    Diane
  • As I sit cozy near our fireplace with my new favorite cappuccino in hand, I realized I never forwarded my gratitude to Mr. Pavlli Dimo for his admirable services.

    Our Jura Z7 broke down months ago leaving us to resort to our original drip coffee machine, which I’m not sure how we previously survived on, as they do not even remotely compare to our Jura’s creations.

    Mr. Dimo was able to quickly take our machine in for repair and promptly return within the week. Not only did he fix our machine, but he taught me how to take better care of it by educating me on how to take the best care of it….no oily beans folks!

    Mr. Dimo also introduced us to a new favorite coffee bean, which we plan to regularly purchase directly from him.

    THANK YOU so much Pavlli for your superb service!!! We appreciate your knowledge, friendliness, swift service, and fair rates.

    Coffee Connoisseur
  • Excellent service and very affordable. Well worth our two hour drive to his shop. Thank You Mr. Dimo.

    Don Wright
  • Our Saeco Royal is like a member our family. We have had several different brands of expresso makers over the years. When our Saeco Royal stopped grinding expresso beans ,we were devasted. Living in Pittsburgh we quickly found out that the closest Saeco authorized service dealer is in Cleveland. With in a week both our Saeco and me were off to Cleveland.

    Pavlli Dimo of Dimo Expresso Services, fixed our expresso machine while I waited. He also fixed me ensuring that I will not damaged this valuable machine in the future. No water in grinder (which I flatly deny, although it happened) and no oily coffee beans. I also bought some of his fantastic expresso beans.

    Pavlli is an outstanding technician, knows everything there is to know about expresso machines, a very warm and friendly human being, extends competitive pricing, and distributes some of the best expresso beans in the world. Yes, if and when we have another problem both my machine and I are off to Cleveland.

    Robert C. Harbage
  • We took our espresso machine into Pavili for service. He called me back after 2 days and said the machine was repaired. He fixed it and set it up so that it is making the best espresso it ever has. We use the espresso beans he sells and it tastes just like the espresso you get in Italy. To sum it up Pavlli offers excellent service with a quick turnaround time at a fair price. His espresso beans are some of the best you can purchase in the US. We will be repeat customers in the future.

    Tim Lis

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